eClients Support
Help for the eClients app, used by Azersun sales representatives and Azersun's business customers on iPhone, iPad and Android.
Contact us
Contact the Azersun company that issued your account. Please include your username, your device model and the app version (shown on the sign-in screen and in your profile) in your message.
Lilo district, 05/004, Tbilisi
Phone: +995 577 67 77 66
Email: info@dapna.com.ge
Guwer Road, Warehouses District, near the Silo, Erbil
Phone: +964 750 466 3769
Email: arshad@marjan.iq
Frequently asked questions
How do I get an account?
Accounts are issued by Azersun and cannot be created in the app. Sales representatives get their account from their manager. Business customers should ask their Azersun sales representative or contact the Azersun company in their country (see above).
I can't sign in.
Check your username and password, and check that the phone is connected to the internet. Signing in always needs a connection. If the app says your account or your device is blocked, contact your Azersun company. Only they can unblock it.
I work in Georgia or Iraq. How do I connect to my country's server?
The app connects to the Azerbaijan server by default. Your Azersun company sets up devices for the Georgian and Iraqi servers. Ask your manager or support contact to do it for you.
Can I use the app without a signal?
Yes. The customer list, route and product catalog are kept on the device, so you can look up customers and prepare orders without a connection. Sending an order, a return or a payment needs a connection, because the server has to confirm stock and prices first.
The app asks me to sync before I can work.
The app downloads customers, routes and prices once a day so that you work with current information. Connect to the internet and let the sync finish. It usually takes a minute or less.
The app says my device's date or time is wrong.
Orders and visits are dated by your device's clock, so the app stops you from working if the clock is wrong. Open your device's settings, turn on automatic date and time, then return to the app.
The app says an update is required.
Your company requires a newer version of the app. Update eClients from the App Store or Google Play, then open it again. Work you haven't sent yet stays on the device.
Why does the app ask for my location?
The app records where a visit, order or payment takes place, and shows how far you are from a customer's shop. It uses your location only while the app is open. You can change this at any time in your device's settings. Location-based functions will not work without it.
Why does the app ask for the camera?
To take photos during surveys and equipment checks, and to scan product barcodes. The camera is used only when you open one of these functions.
I don't get notifications.
Check that notifications for eClients are turned on in your device's settings. Then sign out of the app and sign in again.
How do I change the app's language?
Open Settings in the app and choose a language: Azerbaijani, English, Turkish, Russian, Georgian, Arabic or Kurdish (Sorani).
How do I delete my account or my data?
Signing out removes your data from the device. To close your account and have the data held about you deleted, contact the Azersun company that issued your account (see above). For more detail, read the Privacy Policy.